Terms & Conditions

The following terms and conditions (“Terms”) govern all use of the UTender website and all content, services, and products available at or through the website. Our Services are offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, UTender ’s Privacy Policy) and procedures that may be published from time to time by UTender (collectively, the “Agreement”). You agree that we may automatically upgrade our Services, and these Terms will apply to any upgrades.

Please read this Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to become bound by the Terms of this Agreement. If you do not agree to all the Terms of this Agreement, then you may not access or use any of our Services. If these Terms are considered an offer by UTender , acceptance is expressly limited to these Terms.

Our Services are not directed to users younger than 18, and access and use of our Services is only offered to users 18 years of age or older. If you are under 18 years old, please do not register to use our Services. Any person who registers as a user or provides their personal information to our Services represents that they are 18 years of age or older.

Use of our Services requires a UTender account. You agree to provide us with complete and accurate information when you register for an account. You will be solely responsible and liable for any activity that occurs under your username. You are responsible for keeping your password secure.

Responsibility of Service Beneficiary

If you post a job to UTender or otherwise make (or allow any third party to make) material available (any such material, “Content”), you are entirely responsible for the content of, and any harm resulting from, that Content or your conduct.

You are responsible for the validity and accuracy of the information you provide on the job and the truthfulness of the details you give to Service Providers questions. Failing to comply with this requirement may result in receiving inaccurate quotes; the tradesmen are not bound to offer their services for the quote they submitted, and providing incomplete or inaccurate information to them can result in them refusing to work with you.

You are required to verify the legitimacy of the tradesmen you choose to work with. Although tradesmen providing false information are in violation of these Terms & Conditions, it is your responsibility to protect yourself and your household against illegitimate or malicious contractors.

Responsibility of Service Providers (Companies/ Sole Traders)

If you register on UTender as a Service Provider, submit quotes or use the UTender private messaging system, or otherwise make (or allow any third party to make) material available (any such material, “Content”), you are entirely responsible for the content of, and any harm resulting from, that Content or your conduct.

You are responsible for the validity and accuracy of the information you provide during the registration process, through your profile, through your quotes and at all other interactions with UTender and its users. You are required to be a registered professional in order to create a UTender account.

Registering for or operating a UTender Service Provider account without being registered as a company / sole trader will result in the immediate termination of your account.

You are required to be qualified for the trade under which you sign up. You may not, under any circumstances, change this after registration.

Inappropriate quoting conduct (including but not limited to submitting unrealistically low quotes in order to have your quote chosen by the homeowners) will result in the permanent termination of your account.

In the case you are one of the 3 Service Providers who will receive the details of the posted Job, you are required to contact the Service Beneficiary in the next 24 hours. In the case you fail to contact them in the above time frame 3 times will result in the permanent termination of your account

Web Traffic

We use a third party, Google Analytics. (“Analytics”), to measure UTender ’s audience and usage. By using our service, you agree to assign the traffic relating to your website to UTender and authorize us to sign a Traffic Assignment Letter on your behalf for Google Analytics audience measurement reports.

Payments and Refunds

UTender uses third party services, Stripe (“Payment Gateways”) to collect and process payments and refunds. By using our service you agree to their Terms and Conditions and Privacy Policies.

Copyright Infringement and DMCA Policy

As UTender asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by UTender violates your copyright, you are encouraged to notify UTender in accordance with UTender ’s Digital Millennium Copyright Act (“DMCA”) Policy. UTender will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. UTender will terminate a visitor’s access to and use of the website if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of UTender or others. In the case of such termination, UTender will have no obligation to provide a refund of any amounts previously paid to UTender .

Intellectual Property

This Agreement does not transfer from UTender to you any UTender or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with UTender . UTender , the UTender logo, and all other trademarks, service marks, graphics and logos used in connection with UTender or our Services, are trademarks or registered trademarks of UTender or UTender licensors. Other trademarks, service marks, graphics and logos used in connection with our Services may be the trademarks of other third parties. Your use of our Services grants you no right or license to reproduce or otherwise use any UTender or third-party trademarks.

Termination.

UTender may terminate your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your UTender account (if you have one), you may simply discontinue using our Services. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Privacy Policy

By submitting a job on UTender you hereby agree to us forwarding that information to the tradesman to whom you award the job. By submitting information (e.g. a quote or a question) in response to a job on UTender you hereby agree to us forwarding that information to the customer or customers that have posted that job.

We do not request (nor encourage you) to submit sensitive data to UTender (i.e. data relating to racial or ethnic origin, political or religious opinions, membership of a trade union, physical or mental health or condition or sexual life, the commission of any offence or related documentation). If, however, you choose to do so then you consent to our processing this data in the manner set out in this Agreement.

You should be aware that when you disclose personally identifiable information and agree to make that information available to our users on UTender (e.g. by submitting a job or a quote in response to a job) that the information disclosed in your communication may be used by the recipient of it. Such recipients may use your information (for example they may contact you, arrange a meeting with you, review your suitability for a particular job) and such third party activities are beyond our control.

If you have submitted information using UTender to a customer in respect of a particular job then you understand that we process that information as an agent of the customer. If you have submitted information using UTender about a job under the role of homeowner you understand that we process that information and will make it available to your chosen tradesman. We may hold a back-up copy of the information that you submit, but only as an intermediary. If you wish to modify or deal with your personal information submitted in respect of a particular job then you should contact the recipient directly, as they have responsibility for that personal information. As an intermediary, we will comply with the user’s instructions in respect of that personal information. If you wish to understand the user’s data protection or privacy policy with regards to the dealings it has with your personal information then you should contact the user to establish such terms.